The Inbound Request Page (IRP) is a user-facing webpage that can be used in your marketing campaigns or on your website to allow people to request a meeting or sign up for a session. It enables end-users to elect the type of engagement and the topic of interest select an available time slot, then fill out their details (name, email, title, and company name), to submit the request.

The IRP can be configured at the instance level (for the entire event or campaign) or the engagement level (for a specific type of engagement type). It is mandatory to enable the instance-level IRP to enable it for each engagement type.

Setting Instance-level IRP

Meeting managers (MM) can enable or disable IRP for any instance and configure the IRP to align it with their brand guidelines and enable or disable features. They can add the company logo, and event banner, enable the meet now button (for quick meetings), change the colors of action buttons and highlights, add the engagement types, a header (image or text), content, and form header.

Setting Engagement-level IRP

For each engagement type, the MM can enable or disable the IRP widget to add or remove it from the instance-level IRP and create a separate URL.

IRP booking requests can be configured with three options:

• Manual scheduling allows the Meeting Manager to process the requests manually upon submission.
• Auto Scheduling to a mapped IRP allows the system to accept and schedule the engagement with the mapped request page.
• Auto Scheduling to an unmapped IRP allows the system to automatically accept and schedule the engagement with the unmapped request page.

 

Jifflenow Product Supports Cisco Webex Rest API

Cisco is phasing out Webex XML APIs and switching to Webex REST APIs, which are more flexible and easier to use. REST APIs support previously supported features like Webhooks, In-meeting controls, webinar management, transcriptions, and more.

Since many of our users use Webex video conferencing functionality, we are pleased to announce that Jifflenow has updated its eEvent and eCampaign software to enable integration with Webex REST APIs to support user-based, host-based, and hostless integration.

 

May 2023

Enhanced End User Experience with IRP

Jifflenow’s IRP (Inbound Request Page) is a webpage for end users or event attendees to easily request a meeting or sign up for a session that your team has planned. It enables users to fill out their details, select the type of engagement and the topic of interest and select an available time slot.

To improve the end user experience this enhancement reorders the flow . The requestor will first be able to select the engagement type and the topic or session of interest, then view and choose from available time slots, and finally enter their user details (name, email Id, designation, and company name) in the final step. This change also increases the form completion rates.

Also, the summary page has been enhanced to show all the information related to the selected engagement types to the end user. This helps them submit the request with all the correct information.

3 Step Inbound Request Page New Flow

 

Automate Break Time After Meetings

Events are hectic for both internal meeting participants and meeting managers. Back-to-back meetings allow for no break time to recharge, debrief a meeting that has just ended, or prepare for the next meeting. Break time is also needed to sanitize and prepare the meeting room before the next meeting.

To manage a smooth transition to the next meeting, Jifflenow has enhanced the "Break Time" feature in its eEvent and eCampaign products. The system can be set up to automatically add a desired amount of break time to meetings with a duration greater than or equal to a specific time limit by engagement type. For example, MM can ensure that all meetings over or equal to 45 minutes will have 15 min break.

 

Once enabled, the meeting requestor, after selecting the time slot of say 45 minutes on the Book Meeting page, will see a message that “an additional 15 min break is included in the end”. All the meeting participants will receive the ICS notifications for the desired 45 minutes. The system will automatically add the 15 min break time after the meeting and ensure that no other meeting will get scheduled within the duration of the break.

 

June 2023

Multi-Level Topics Feature for Scheduling High-Quality Meetings

Context is vital to book a meeting. Jifflenow eEvent and eCampaign products provide the option for Meeting Managers to capture additional details on topics of interest. The system can dynamically provide the right internal expert and location to the requestor when booking meetings.

To make the flow intuitive and efficient for the meeting requestor, the Meeting Manager can set up a hierarchical structure of topics, displaying to meeting requestors only the relevant information at each subsequent level.

This feature can be applied to the outbound and inbound book meeting flow. The enhanced topic mapping functionality will automatically route the meeting request to the right experts based on selected information.

Multi-level topic-powered Inbound Request Page delivering a superior experience to the end-user to connect to the right expert.

 

Multi-level topic powered pre-condition page makes it easier for outbound meeting requestors to see only the right internal experts based on the topics selected.

 

UX Enhancement - Quick Copy Engagement Type Setting(s)

Jifflenow focuses on continuous UX enhancements, and we released the quick copy feature in May 2023 to help MMs configure multiple engagement types quickly and efficiently. When a Meeting Manager (MM) configures an engagement type, it allows MMs to copy the settings from one engagement type to another easily.

To increase user productivity, we added the search bar to select an engagement-type popup. Just type in the engagement type name, select the check box of the engagement type to which they want to copy the settings, and click copy.